Privacy Policy
At QeedHub we respect your privacy and are committed to protecting your personal information in compliance with the Nigeria Data Protection Act 2023 (NDPA) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal data when you visit our website www.qeedhub.com, make a purchase, contact us, or interact with our services.
By using our Services, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
- Who We Are (Data Controller)
QeedHub is the data controller responsible for your personal data.
Business Details:
• Name: qeedhub
• Location/Address: No.11 Ola Ayeni street, computer village, ikeja, Lagos, Nigeria
• Contact: +234 901 874 2218 / +234 913 163 9596
• Email: support@qeedhub.com, contact@qeedhub.com
For data protection inquiries, contact our support team at the details above.
- Information We Collect
We collect the following types of personal data:
- Information You Provide Directly
◦ Name, email address, phone number, delivery/shipping address, billing information
◦ Payment details (processed securely via third-party gateways; we do not store full card details)
◦ Order details, preferences, messages/comments when you contact us or leave reviews - Automatically Collected Information
◦ Device information (IP address, browser type, operating system)
◦ Usage data (pages visited, time spent, referring site)
◦ Cookies and similar technologies (for analytics, functionality, and marketing — see our Cookie section below) - From Third Parties
◦ Shipping/delivery partners (e.g., tracking updates)
◦ Payment processors (confirmation of transactions) We only collect data that is adequate, relevant, and limited to what is necessary for the purposes below.
- How We Use Your Information (Purposes & Lawful Bases)
We process your personal data for the following purposes, based on lawful bases under the NDPA:
- To process and fulfill your orders (including payment, shipping, and delivery)
• To communicate with you (order updates, support queries, promotions if you consented) — Contract / Consent / Legitimate interest
• To improve our website/services and analyze usage — Legitimate interest
• To prevent fraud, secure our site, and comply with legal obligations — Legal obligation / Legitimate interest
• Marketing (e.g., newsletters, offers) — only with your consent (you can opt out anytime) We do not use your data for automated decision-making or profiling that produces legal effects.
- Sharing Your Information
We may share your personal data with:
- Service providers (e.g., payment gateways like Paystack/Flutterwave, shipping companies, cloud hosting) — they act as data processors under our instructions
• Legal authorities if required by law (e.g., court order)
• Business partners in case of merger/acquisition (with notice where possible) We do not sell your personal data to third parties for their marketing.
- International Data Transfers
If we transfer your data outside Nigeria (e.g., to cloud servers in other countries), we ensure appropriate safeguards are in place, such as standard contractual clauses or adequacy decisions, in line with NDPA requirements.
- Data Retention
We keep your personal data only as long as necessary:
- Order-related data: Up to 7 years for accounting/tax/legal purposes
• Marketing data: Until you unsubscribe/withdraw consent
• Inactive accounts: Deleted after 2 years of inactivity (unless required by law) After this, data is securely deleted or anonymized.
- Your Rights as a Data Subject (Under NDPA)
You have the right to:
- Access your personal data
• Rectify inaccurate data
• Erase data (in certain cases)
• Restrict processing
• Object to processing (e.g., direct marketing)
• Data portability
• Withdraw consent (where consent is the basis)
• Lodge a complaint with the Nigeria Data Protection Commission (NDPC) at [complaints@ndpc.gov.ng] or via their website.
To exercise these rights, contact us at contact@qeedhub.com / +234 901 874 2218 , +234 913 163 9596. We will respond within 30 days (or as required by law).
- Security of Your Data
We implement appropriate technical and organizational measures (e.g., encryption, access controls, regular security checks) to protect your data from unauthorized access, loss, or breach. However, no online transmission is 100% secure — we cannot guarantee absolute security. In case of a data breach, we will notify you and the NDPC as required by law.
- Cookies & Tracking Technologies
We use cookies and similar tools for essential functions, analytics (e.g., Google Analytics), and marketing. You can manage preferences via our cookie banner or browser settings. For details, see our separate Cookie Policy (or include a short section here if you don’t have one).
- Children’s Privacy
Our Services are not directed at children under 18. We do not knowingly collect data from children. If we learn we have, we will delete it promptly.
- Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date. Significant changes may be notified via email or site notice.
- Contact Us
Questions or concerns? Reach us at:
- Email contact@qeedhub.com
• WhatsApp/Phone: +234 901 874 2218, +234 913 163 9596
• Address: No.11 Ola Ayeni street, computer village, ikeja, Lagos, Nigeria
Thank you for trusting qeedhub with your information. We’re committed to keeping it safe!
